01Information we collect
We collect information in three ways: what you give us directly, what we gather automatically when you use our website, and what we receive from clients while delivering a project.
Information you provide
- Name, email address, phone number, and company name submitted through contact or quote request forms.
- Project details you share when briefing us on a web, software, app, or branding engagement.
- Billing and invoicing details for active clients.
- Any files, credentials, or assets you send us to complete a project.
Information collected automatically
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on the site, and referring links.
- Approximate location derived from IP address.
02How we use information
We use the information we collect to:
- Respond to inquiries and prepare project quotes or proposals.
- Design, build, test, and deliver web, software, app, and digital marketing or branding work.
- Send invoices, project updates, and support communication.
- Improve our website, service offerings, and internal processes.
- Meet legal, tax, and accounting obligations.
We do not sell your personal information, and we do not use client project data for any purpose outside the engagement it was provided for.
03Client & project data
Building software, apps, and websites often means we handle data that belongs to you or your end users — for example, a database, an API key, or analytics from a platform we're developing. In these cases:
- We act only on your instructions and use the data solely to complete the agreed work.
- Access is limited to team members directly assigned to your project.
- Credentials and access keys are stored securely and revoked or rotated once a project concludes, unless you ask us to retain them for ongoing support.
- We do not repurpose your product data, user data, or business data for marketing or for any other client.
04Cookies & tracking
Our website uses cookies and similar technologies to:
- Keep the site functioning correctly (essential cookies).
- Understand how visitors use the site, so we can improve it (analytics cookies).
- Measure the performance of our marketing campaigns (marketing cookies).
You can control or disable cookies through your browser settings. Turning off non-essential cookies won't affect your ability to browse the site or reach out to us.
05Third-party services
We work with a small set of trusted providers to run our business, including:
- Hosting and infrastructure providers for our website and client applications.
- Analytics tools to understand website traffic.
- Email and communication platforms for correspondence and newsletters.
- Payment processors for invoicing and billing.
- Advertising platforms, where you have engaged us for digital marketing services on your behalf.
Each provider only receives the information needed to perform its function and is bound by its own privacy and security commitments.
06Data security
We apply industry-standard safeguards — including encrypted connections, access controls, and regular credential rotation — to protect the information and systems entrusted to us. No method of transmission or storage is completely secure, so while we work to protect your data, we cannot guarantee absolute security.
07Data retention
We keep personal information only as long as necessary to deliver our services, maintain business records, and meet legal or tax requirements. Project files, credentials, and client data are archived or deleted at the end of an engagement unless a support agreement requires otherwise.
08Your rights
Depending on where you're located, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to legal or contractual obligations.
- Object to or restrict certain uses of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details below.
09Children's privacy
Our services are directed at businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will remove it.
10Changes to this policy
We may update this policy as our services or legal obligations change. When we do, we'll revise the "last updated" date at the top of this page. We encourage you to review this page periodically.
11Contact us
If you have questions about this policy or how Zinex handles your information, reach out to us: